BUSS20005 Total Quality Management
Question Description
The challenge for business today is to produce quality products or services efficiently. Qualityis one of the four key objectives in operations management along with cost, flexibility. Thecompanies practicing TQM have implemented some common features such as “peoplemovement” (through quality control circles, quality improvement teams, suggestion schemes,Kaizen and JIT), Quality Assurance Systems (ISO 9000), Vendor Development, StatisticalProcess Control and other tools and techniques such as Quality Function Deployment,Reliability and Design of Experiments.Connecting people with goods, services, ideas and technologies creates opportunities that fuelinnovation, energize businesses and lift communities to higher standards of living. At FedEx,the company believes that a connected world is a better world, and that belief guides everythingthey do.
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