INSTRUCTIONS: Refer to the Discussion Board rubric in Course Resources for detailed requirements. Discussion responses should be on topic, original, and contribute to the quality of the Discussion by making frequent informed references to course materials. Your initial response should be at least 250 words of content

HA255: Human Resources for Healthcare Organizations

Topic 1: Chapter 9: “Case Study – Performance Review”

The performance review program at Valley Urgent Care was developed some years ago and has generally served the organization well. The supervisors took the responsibility to conduct timely, meaningful reviews very seriously. The review process consisted of ratings on the following skills and competencies:

• Customer service

• Clinical abilities

• Communications with patients and fellow employees

• Attendance

• Work attitude

However, the employees and supervisors have commented that the review process lacked relevance and was in need of updating. They indicated that there were not enough evaluation categories to adequately evaluate the complexity and variety of jobs at Valley Urgent Care. Additional categories that were suggested included computer skills, compliance with HIPAA, willingness to take on additional duties, and leadership.

Valley Urgent Care’s administrator agreed that it was time to review the evaluation process and criteria has asked the HR manager to pull together a work team of managers to develop a new process that would be more relevant and meaningful to the organization and employees.

Questions

1. Why would the employees see the current review process as irrelevant?

2. What types of changes should the work team consider in order to improve the process and criteria?

HI135: Legal Aspects

TOPIC #2: Ethics and Values in Healthcare – Part I

Conduct an Internet search to find cases where an organization or individual has been penalized for improperly accessing patient information. There have been several cases of protected health information (PHI) breaches of celebrities and other high-profile individuals. Once you have completed your search and identified some examples of breaches, share your findings with the class as well as the penalties for the PHI breaches.